Which of the following guidelines must a nurse use for taking verbal or telephone orders? (Select all that apply).1. Follow the health care agency guidelines regarding authorized staff who may receive and record verbal or telephone orders.2. Clearly identify patient's name, room number, and diagnosis.3. Read back all orders to health care provider.4. Use clarification questions to avoid misunderstandings.5. Write "VO" (verbal order) or "TO" (telephone order), including date and time, name of patient, and complete order; sign the name of the health care provider and nurse.

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