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Ursa Major Solar の管理者は、VP 顧客からの未割り当てのケースが確実に取得されるようにする必要があります。5 時間以内に適切なサービス担当者に転送されます。 VIP のお客様は、1 日 24 時間サポートを受けることができます。これはどのように構成する必要がありますか?A. 割り当てルールB. 営業時間C. ケースキューD. エスカレーション ルール

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