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Ursa Major Solar は、ケースの作成後 2 時間以上エージェントからの応答を待っているケースについて、マネージャーに自動的に通知したいと考えています。この要件を満たすために、管理者はどの機能を使用する必要がありますか?A. 割り当てルールB. ケースエスカレーションルールC. オムニチャネルスーパーバイザーD. 数式項目
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