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Proses ini melibatkan perencanaan untuk mengatasi gangguan besar dan peristiwa darurat yang dapat memengaruhi operasional layanan IT. Dengan merencanakan kontinuitas layanan, organisasi dapat memastikan bahwa mereka dapat memulihkan layanan dengan cepat setelah insiden, menjaga kontinuitas operasi bisnis, dan meminimalkan dampak negatif.

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