A community vaccine clinic is having a problem with long wait times. Many clients are choosing to forgo the vaccine rather than wait in line. Health and Human Services (HHS) workers in the clinic have proposed several ideas for what may make clients more likely to follow through with the shot, such as requiring appointments, increasing staff, making the waiting area more pleasant to spend time in, or encouraging clients to come back at a less busy time. Which stage of the DECIDE decision-making process are HHS workers using?

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