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A社は、顧客サポートおよび内部変更要求の両方を管理するためにケースを使用する必要があります。システム管理者は、この要件を満たすためにどの機能を使うべきか？A. 委任管理 B. レコードタイプ C. ページレイアウト D. 入力規則 E. サポートプロセス

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